Privacy Policy

Last updated: September 2024

Introduction

Fern Loop ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide when you:

• Register for an account or enrol in a course
• Fill out a contact form or enquiry
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include your name, email address, postal address, and payment information.

Automatically Collected Data

When you visit our website, certain information is automatically collected, including:

• Your IP address and browser type
• Pages you view and time spent on those pages
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Process your enrolments and provide course access
• Send administrative information, such as confirmation emails
• Respond to your enquiries and provide customer support
• Personalise your experience on our platform
• Analyse website usage to improve our services
• Send marketing communications (with your consent)
• Comply with legal obligations

Legal Basis for Processing

Under UK data protection law, we process your personal data based on the following legal grounds:

• Contractual necessity: To fulfil our agreement with you when you enrol in courses
• Legitimate interests: To operate and improve our business, provided this does not override your rights
• Consent: For marketing communications and non-essential cookies
• Legal obligation: When required to comply with applicable laws

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers who assist in operating our website and business
• Payment processors to handle transactions securely
• Analytics providers to understand website usage
• Legal authorities when required by law

All third parties are required to respect the security of your data and process it in accordance with applicable law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Course enrolment records are typically retained for seven years after your last interaction with us.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Fern Loop
47 Kensington Gardens Square
London, W2 4BQ
United Kingdom

Email: [email protected]