Understanding your data protection rights under UK GDPR
Last updated: September 2024
Fern Loop is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains how we fulfil our obligations and how you can exercise your rights.
For the purposes of data protection law, Fern Loop acts as the data controller for personal information collected through our website and services.
Contact details:
Fern Loop
47 Kensington Gardens Square
London, W2 4BQ
United Kingdom
Email: [email protected]
We process personal data under the following lawful bases:
When you enrol in a course, we process your data to fulfil our contractual obligations to you. This includes processing payments, providing course access, and delivering educational content.
We may process your data when it is in our legitimate interests to do so, provided those interests do not override your fundamental rights and freedoms. This includes fraud prevention, improving our services, and internal administrative purposes.
For marketing communications and certain types of cookies, we obtain your consent before processing. You may withdraw this consent at any time.
We may process your data when required to comply with legal obligations, such as tax reporting or responding to lawful requests from public authorities.
You have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of receiving your request, free of charge in most cases.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. We will respond to your request within one month.
You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when processing is unlawful. Certain exceptions apply, such as when data must be retained for legal compliance.
You may request that we restrict the processing of your data in certain circumstances, such as when you contest the accuracy of the data or when processing is unlawful but you do not want us to delete it.
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used format, and to transmit it to another controller.
You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making processes.
To exercise any of your rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond within one month, though this may be extended by two months for complex requests.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. If the breach is likely to result in a high risk, we will also notify affected individuals without undue delay.
When we transfer personal data outside the United Kingdom, we ensure appropriate safeguards are in place. These may include adequacy decisions, standard contractual clauses, or other legally approved mechanisms.
We conduct Data Protection Impact Assessments (DPIAs) when introducing new technologies or processing activities that are likely to result in high risk to individuals' rights and freedoms.
We maintain records of our processing activities as required under UK GDPR Article 30. These records include the purposes of processing, categories of data subjects and personal data, recipients, international transfers, retention periods, and security measures.
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: www.ico.org.uk
We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.
We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.